SHIPPING & RETURNS POLICY
ORDERS WITHIN AUSTRALIA
All Orders within Australia are complimentary when you spend over $150 and are sent via an Express Shipping Service with signature on delivery, tracking and insurance. For Orders under $150, a flat fee of $10 express shipping fee will be automatically added at checkout.
Once your item has been dispatched we will notify you via email and provide a tracking number, order should arrive within 3 business days for metro areas, please allow up to 7 days for regional areas. Alternatively, your order status and details can be found in ‘My Account’ on the AUTORE MODA website.
Orders may also be made and submitted by contacting a member of our Customer Service team directly by telephone (+61 473 395 008) during normal business hours (i.e. Monday to Friday between 9am and 5pm AEST).
Orders outside Australia are shipped via a reliable Courier Service (DHL or Fedex) at a Flat Rate of $70 AUD and should arrive within 7-10 business days for regional areas. This does not include taxes, customs or duties which may apply in the destination country and will be payable by you.
PLEASE NOTE: The above delivery times are estimates only and AUTORE MODA cannot be accountable for late deliveries. Please provide AUTORE MODA with correct shipping/delivery information as we will not be held responsible for incorrectly entered addresses or an address that is not recognised by our reliable shipping services. We are unable to redirect orders after items have been dispatched and we cannot refund or replace items that are tracked as being delivered.
To support our customers who are not able to visit us in store, we offer extended 30 Day returns - ONLINE ONLY. Sale items cannot be returned for a refund unless it is deemed (reasonably and in good faith by us) as faulty or defective. Please note, for in store orders, we do not offer refunds for change of mind. You can exchange your item within 30 days of purchase for another item or a credit note.
Customer satisfaction is important to us If you are unhappy with the jewellery you received for any reason, simply return it to us and we will provide a refund under the following conditions:
- Jewellery must be returned within 30 days of dispatch
- Jewellery must be in saleable condition with all tags attached
- Jewellery must not be worn, damaged or altered
Sale or promotional items cannot be returned for a refund unless it is deemed (reasonably and in good faith by us) as faulty or defective.
Items sent back to AUTORE MODA will be at the expense of the customer. We will not refund goods that have been worn or show obvious signs of wear. If the product was purchased on a special promotion or sale and is not deemed faulty, is damaged, not in its original saleable condition or show signs of wear, the product will be returned to the buyer at their own expense.
Please allow up to 7 days for the parcel to reach us and to process the return. We recommend you send your item back using a trackable service so you know when we’ve received it. You can always contact us if you have any queries. AUTORE MODA cannot be held responsible for parcels that have not been received back. From there, the funds can take between 24-72 hours to clear. Please note AUTORE MODA does not refund any shipping costs incurred.
Refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. We will not refund any local taxes, customs or duties paid in the country of import by international customers.
Please ensure you include a completed returns form within your parcel - you can print a copy below or handwrite the required information.
Click here to download returns form.
Please note that Australian consumer law does not apply to “change of mind” or similar product returns which are subject to the supplier’s T’s& C’s.
In addition to your rights under the Australian Consumer Law, we offer a 12 month limited warranty from the date of purchase against defects in material(s) and/or workmanship. Our liability for any breach of any warranty or consumer guarantee is (to the extent permitted by law) limited, at our sole discretion, to re-supplying the goods you have ordered or refunding the cost of those goods.
Products purchased from or via www.autoremoda.com may be returned for a refund within 30 days of delivery with such period strictly enforced. No refunds will be available if the item is not physically received by us within this 30 day period. If our reasonable requirements are all met, we will issue a refund.
Refunds are based on the AUD purchase price listed on the Site at the time of the purchase.
Costs and liabilities relating to the return shipping of an item purchased via the Site are at the risk of the person sending them if there is no delivery error by us or no defect is admitted by us acting reasonably or the item has merely been returned because of a change of mind. We cannot and do not agree to be held liable or responsible should the item be lost, stolen or misplaced during or at any time whilst the item is being returned to us.
If the item delivered to you was incorrect – i.e. not the piece that was ordered – or does not match the description of it as posted on the Site or is defective, we will refund the costs involved in the returning of the item by you.
To summarise the above, a refund will not be made nor a replacement provided by us if:
- You fail to return the goods within the 30 day returns period; or
- The item is not returned in its original and saleable condition together with its original packaging, proof of purchase (i.e. with a copy or the original sales receipt or similar documentation) and with all tags attached; or
- The piece(s) has or have been worn, damaged or altered; or
- you fail to contact us and communicate clearly your intention to seek a refund or a replacement of the item prior to attempting to return it
We cannot and do not offer refunds of products after alteration.
We do not refund clearance stock sold in ‘as is’ condition unless the product does not comply with the provisions of the Competition and Consumer Act 2010.
Sale items cannot be returned for a refund unless it is deemed (reasonably and in good faith by us) as faulty or defective.
All products returned for refund, replacement or repair will be subject to a quality assurance inspection undertaken by qualified AUTORE MODA personnel and no refund will be allowed or offered should the inspection reveal, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including loss of stones or pearls) or any other type of use causing deterioration.
Refunds can and will only be processed through www.autoremoda.com
We will accept exchanges for sizing and/or material of the same product, or for another product. If you would like to exchange your piece for another product, and there is a price variance, you will be charged the difference. If you purchase something on sale or promotion, that price is only valid for the duration of that sale or promotional period. Exchange shipment will be charged to the customer at $20 flat fee to cover our express, tracked shipping service. If you would like to exchange your item, please get in touch with our customer service team within 30 days of purchase.
In case of receiving a faulty item, a refund can be given upon inspection of the item or the item. Manufacturing faults do not include: damage or wear and tear, oxidized or faded plating, broken chain, cracked or broken stones or bending of rings or earrings etc. In order to maintain your jewellery in perfect condition, we recommend following our care instructions found here.
We offer 12 month guarantee for any manufacturing defects on our products. Products purchased by the customer on www.autoremoda.com can be returned for repair or servicing by contacting our customer service team. Other than in respect of a defect, repairs of a product may incur a fee. Repairs are subject to review of our in house repairs team.