Refund policy
RETURNS POLICY
We Offer 60 Day Extended Returns
Customer satisfaction is important to us! If you are unhappy with the jewellery you received for any reason, simply return it to us and we will provide a refund under the following conditions:
- Jewellery must be returned within 60 days of dispatch
- Jewellery must be in saleable condition with all tags attached
- Jewellery must not be worn, damaged or altered
- Sale items cannot be returned unless deemed faulty
Items sent back to Autore Moda will be at the expense of the customer. We will not refund goods that have been worn or show obvious signs of wear. If the product is damaged, not in its original saleable condition or show signs of wear, the product will be returned to the buyer at their own expense.
Please allow up to 7 days for the parcel to reach us and to process the return. We recommend you send your item back using a trackable service so you know when we’ve received it. You can always contact us if you have any queries. Autore Moda cannot be held responsible for parcels that have not been received back. From there, the funds can take between 24-72 hours to clear. Please note Autore Moda does not refund any shipping costs incurred.
Refunds will generally be made in the form of the original payment. If, for any reason, this is not possible (e.g. expiry of credit card) it will be necessary to agree another method of refund. We will not refund any local taxes, customs or duties paid in the country of import by international customers.
To return an item please send us an email for instructions.
Please send all returns to :
AUTORE MODA
Level 32, Governor Macquarie Tower
1 Farrer Place
SYDNEY NSW 2000
If you have any questions please email hello@autoremoda.com
EXCHANGES
We will accept exchanges for sizing and/or material of the same product however exchanges cannot be made for another product. If you would to exchange your piece for another product, a refund will be issued and you will be charged for the new piece. If you would like to exchange your item, please get in touch with our customer service team.
DAMAGED/FAULTY JEWELLERY
In case of receiving a faulty item, a refund can be given upon inspection of the item or the item. Manufacturing faults do not include: damage or wear and tear, oxidized or faded plating, broken chain, cracked or broken stones or bending of rings or earrings etc. In order to maintain your jewellery in perfect condition, we recommend following our care instructions found here.
REPAIRS
We offer 12 month guarantee for any manufacturing defects on our products. Products purchased by the customer on www.autoremoda.com can be returned for repair or servicing by contacting our customer service team. Other than in respect of a defect, repairs of a product may incur a fee. Repairs are subject to review of our in house repairs team.